Five Methods To Get Desirable Customer Service From An Airline

Customer service consultant and trainer Micah Solomon said that addressing employees by name is an incredibly strong tool to getting good service.
Humanize Airline Employees.
“Airline employees are real people and want to be appreciated and respected, and using their name shows them that you do,” Mr. Solomon said.
“On the phone, you’re anonymous to some degree, but you’re more likely to get compassion from an airline employee if you’re looking at him or her,” he said.
“In return, they’re more apt to help and respect you.” In his more than decade as a customer service consultant, he said that he has seen instance after instance of customer service agents in a variety of industries going the extra mile to be more helpful when the person they’re assisting addresses them by name.

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