The Real Trouble With Ann Coulter’S Seat Fiasco (Opinion)

The state of customer service today drives people to act out on social media about … customer service.
To a company’s social media presence, Ann Coulter is a Very Important Passenger … even if she is flying coach.
Make no mistake about it: Ann Coulter got a prompt response because she has more than 1.6 million followers.
“My first reaction was: Ann Coulter flies coach?
In fairness, customer service does respond to the tweets of regular folks too, from time to time.

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